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Al Jazeera’s Inspiring Documentary on the Growing Outsourcing and Call Centers in the Philippines

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Watch this documentary by Aljazeera TV Network about the growing Outsourcing Businesses, or simply referred to as call centers, in the Philippines. A Los Angeles Times article has this headline: “The Philippines has Become the Call-center Capital of the World.” The outsourcing industry is now the popular job of choices for many young Filipino professionals. Latest statistics estimates that there are more than 1 million Filipinos who are now working at call centers and in related outsourcing businesses, mostly serving American, Australian, and other foreign own companies. The Philippines has beaten India as most foreign companies prefer the Filipino English accents.

By next year, experts estimate that the country’s BPO industry will generate $25 billion in revenue, accounting for about 10% of the Philippines’ economy and as much as the total amount expected to be sent home by the 11 million Filipino nurses, sailors, musicians and others working overseas.

BPO and OFW remittances

Income from BPOs, which employ more than a million Filipinos, reached $18.4 billion, up 18.4 percent year-on-year. The IT and Business Process Association of the Philippines (IBPAP) said it expected the industry’s earnings to rise by 15 to 17 percent in 2015. By 2016, BPOs would earn $25 billion annually, industry estimates showed. (http://business.inquirer.net, May 21st, 2015)

Al Jazeera’s Inspiring Documentary on the Growing Outsourcing and Call Centers in the Philippines

Call centers in the Philippines elevate Manila’s property investment reputation

“The outsourcing industry, led by call centers in the Philippines, has once again helped the country’s property sector land a spot in Asia’s real estate investment rankings. According to the recent Emerging Trends in Real Estate 2014 report released by Urban Land Institute, the Philippines’ capital, Manila, ranked 12th in the list of 23 investment prospects in 2014. The factors that granted the National Capital Region the recognition include the country’s fast-growing economy, its improved governance, and the large number of multinational companies that seek for outsourced services in the area.” Read more.

With the rising demand of call centers employees, there is also high demands for accommodation in the call center business areas particularly in Manila, Cebu, Davao, and other major cities in the Philippines.

Latest News

70,000 additional BPO jobs seen this year, as industry braces for AI

Jessica Fenol and Warren de Guzman, ABS-CBN News
Posted at May 30 2018 03:16 PM
MANILA – The business process outsourcing industry expects to add as many as 70,000 jobs and $1 billion in revenues this year, as it retools its workforce to weather the shift to artificial intelligence, an industry group said Wednesday.

The BPO industry will grow by 7 to 9 percent this year, higher than the projected 6 to 7 percent for the global industry as a whole, the Contact Center Association of the Philippines said.

Companies still see the Philippines as an outsourcing destination due Filipinos’ English language skills, high empathy for customers and tax incentives, said CCAP president Jojo Uligan.

“We are forecasting to add another $1 billion in revenues this 2018. That translates to an additional 70,000 more jobs,” Uligan said. Read more here.

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